Customer Service Information
Dragon Coffee and trung-nguyen-online.co.uk are trading names of
Dragon e-Business Ltd. incorporated in the United Kingdom, Company No.5769433.
Our postal address and registered office are at:
13 Howells Crescent, Llandaff, Cardiff CF5 2AJ, United Kingdom
Enquiries: To progress an order or make any other enquiry, please
<click here> or e-mail
We prefer to deal with enquiries by e-mail, however you may contact us by
telephone if necessary at +44 (0)2920 552708
Value Added Tax: Dragon e-Business Ltd. is registered for VAT in the
VAT Registration No.:196 8493 40.
VAT will be added where applicable to all orders shipped to countries within the
European Union. Please note that in the UK, coffee and most other food products are
subject to VAT at 0% (zero-rated). Coffee filters and accessories are subject
to VAT at 20% (standard-rated).
Returns Policy: You may return unopened product to us within 30 days of receipt
for a full refund of the cost of the goods. If you paid by credit card, the cost of the goods
will be credited to the card account.
Quality Guarantee: If you are dissatisfied with the quality of the goods
you have received from us, please return the unused portion of the item to us.
We will replace the goods or refund the full cost of the goods and refund your postage.
We do not pass customer information to any third party, except to our carriers to enable efficient delivery.
If you are outside the UK, we may also pass your details to our partner coffee distributor
in your country. We do make e-mailshots, usually once per month, to which you
have the opportunity to subscribe or unsubscribe as you wish.